Who we are
Monarca Roofing and Exteriors (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.
Information We Collect
We collect personal information necessary to provide estimates, process service requests, and address client concerns. The types of information we may collect include:
- Personal Details: Full name, contact number, and email address.
- Property Information: Service location, property details, and related documentation.
- Insurance Information: If applicable, for claims processing.
- Service Requests: Details of inquiries, estimates, and ongoing projects.
- Communication Records: Correspondence via email, phone, or website forms.
We collect this information through our website (https://monarcaroofingnwi.com/), phone calls, emails, and in-person consultations.
How We Use Your Information
We use the information collected for the following purposes:
- Service Delivery: To provide estimates, schedule services, and complete requested work.
- Customer Support: To respond to inquiries, resolve issues, and maintain customer satisfaction.
- Insurance Assistance: To support insurance claims and documentation processing.
- Business Improvement: To enhance service quality and optimize operations.
- Marketing Communications: To inform you about promotions, updates, or service-related announcements (only with your consent).
We do not sell, rent, or share your personal information with third parties except as necessary to fulfill our services or comply with legal obligations.
Information Protection & Security
We employ industry-standard security measures to safeguard your personal information against unauthorized access, loss, or misuse. While we take all reasonable precautions, no electronic transmission or storage method is completely secure. Clients are encouraged to exercise caution when sharing personal details online.
Information Sharing & Disclosure
Your information may be shared in the following circumstances:
Business Transfers: In the event of mergers, acquisitions, or business restructuring.
Service Providers: With third-party contractors or vendors assisting in service delivery.
Legal Compliance: When required by law, court order, or government regulation.
Your Rights & Choices
You have the right to:
- Access & Review: Request access to your personal information.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request the removal of your information, subject to legal requirements.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at Monarcaroofingnwi@gmail.com or call +1 219-666-4616 / +1 773-679-0377.
Cookies & Website Tracking
Our website may use cookies and tracking technologies to enhance user experience and analyze website traffic. Users can modify browser settings to disable cookies; however, doing so may affect site functionality.
Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external sites before sharing personal information.
Updates to This Privacy Policy
We reserve the right to update this Privacy Policy as necessary. Any changes will be posted on our website, with the revised policy taking effect upon publication. We encourage you to review this policy periodically for any updates.
Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us:
Monarca Roofing and Exteriors
Address: 2002 E. Columbus, East Chicago, IN, United States, Indiana
Phone: +1 219-666-4616 / +1 773-679-0377
Email: Monarcaroofingnwi@gmail.com
Website: https://monarcaroofingnwi.com/